More and more attorneys are incorporating live chat software on their websites. Live chat enables lawyers to engage with potential clients who are currently browsing your website either directly by popping up a chat window or upon request by the web visitor. As most attorneys know, many clients choose their attorney based on the first attorney they are able to communicate with. Live chat gives attorneys an opportunity to speak with potential clients, find out information about their matter, and answer key questions the moment they land on your website.
Chatwix provides live chat service with real-time customer service agents to speak directly with website visitors. The service can provide firms with detailed information about web visitors including the number of visitors on your website and how the visitor arrived at your page. Our customer service agents can use this information, along with a list of frequent Q&As you provide, to engage with potential clients and meet their needs. Your clients will feel more comfortable in retaining your services knowing you’ve taken steps to ensure someone is available to speak with them.
The data gathered by live chat is more extensive and helpful than traditional analytics. Our agents gather information not obtainable using traditional methods such as the name and email address of your site visitors, which can later be used for email marketing campaigns. Furthermore, often times potential clients are not sure what type of attorney they need and a live agent can clarify their issue and direct them to the right attorney within your firm.
It is clear that live chat can increase your conversion rate with site visitors. Visit us today to provide better service to your online visitors.